Want to get going right away? Click here to sign up for WebiMax and start building your SEO reputation strategy today. Whether you’re battling negative publicity or building an online brand reputation from scratch, Search Engine Optimization (SEO) is an important part of your online reputation strategy. Good SEO is what launches your positive content to the top of Google search results. We all want that! The more of the top spots your brand occupies with positive content, the more great things prospective customers see about your business. All that positive content also helps push any negative content about your business to page two and beyond—where few searchers ever bother to look. Creating and executing a solid SEO strategy is part of your overall reputation management program, and it takes a lot of hard work. Read on to learn how to make it happen. The Top Online Reputation Management Companies for SEO Reputation ManagementBuilding a successful SEO management strategy takes time, skill, and relentless effort. Most businesses don’t have the knowledge or skills to do it well on their own. That’s where online reputation management companies come in. Here are the best on the market today.
For more info on these companies, read our full reviews of each online reputation management company. Four Steps to Winning at SEO Reputation ManagementOwning page one of Google results with positive content is the core goal of any SEO reputation management strategy. When your positive content ranks in all the top spots, it reassures consumers that your brand is one they want to do business with. And if your brand is suffering from some negative publicity? Good SEO also helps push any negative information about your business deep into search results where nobody tends to look. Out of sight, out of mind. But this doesn’t happen by accident. It takes a coordinated plan. Here are the steps to take to make your efforts successful.
We’ll walk you through each of these steps later in this article. The Easy Parts of SEO Reputation ManagementHit the ground running with your SEO reputation management program by going after the low-hanging fruit first. The lowest-hanging of this fruit is social media—it’s easy to set up, popular with consumers, and helps round out your brand without a ton of effort. Facebook, Twitter, Instagram, LinkedIn, YouTube, and TikTok are the big ones to consider. Whether you set up profiles on all or only some of these channels will depend on the nature of your business. However, you want to set up at least some, since social media pages tend to show up high in search results. Your social profiles are also where potential customers will go to find information about your brand and even leave reviews. Right next to social media on that low tree branch is Google Alerts. Setting up alerts is easy to do and gives you nearly immediate notice when your business is mentioned on the web. You can set your alert to deliver notifications weekly, daily, or as they happen. Finding out as soon as possible when your business is mentioned online gives you the best shot at dealing with negative information fast. Of course, for anyone who wants to leave reputation repair to the professionals, there are countless services to help. One we think very highly of is WebiMax. They deliver proven and measurable results for clients in a broad range of industries. WebiMax is an expert at helping businesses with reputation management and digital marketing efforts. WebiMax solutions are always customized for each client. The agency never takes a one-size-fits-all approach. WebiMax also incorporates a non-disclosure agreement into every working relationship. This means nobody will ever know you’re using a third party for reputation management. And WebiMax offers a free reputation analysis service to identify exactly what type of help your brand needs. They’ll create a timeline for reaching your goals, a summary of the existing positive and negative online content already out there, an analysis of your unclaimed online profiles, and a price quote. The Difficult Parts of SEO Reputation ManagementIt’s one thing to set up your social profiles. It is quite another to effectively manage them day in and day out. While social channels are not directly SEO-related, they are favored by Google high in search results, which is where you want to be. You need to manage your social channels appropriately to secure these coveted top spots. Effectively managing social channels is a full-time role for many businesses, and requires a specialized skill set. The same goes for SEO. Effectively incorporating it into your content is another big hurdle for many businesses. This includes optimizing your website, doing deep keyword research, creating content that incorporates those keyword results, monitoring performance, and publishing new, fresh content regularly—content that is reader-friendly and based on your keyword research. This is another specialized area that requires knowledge and experience to do well. If all of this work sounds intimidating, you aren’t alone. Many businesses, especially those that lack in-house resources and expertise to tackle these tasks, seek out the help of SEO experts at online reputation management companies to assist with these important tasks. A full-service company, like WebiMax, can seamlessly manage all facets of SEO, including keyword research and analysis, content creation, and website optimization. WebiMax is a complete digital marketing agency. Its team is experienced in handling all aspects of building and maintaining a rock-solid SEO strategy. Step 1: Build Up Your Social Media PresenceIf you think social media channels are just a fun way to connect with friends and find the cutest cat pictures, think again. Facebook, Twitter, LinkedIn, and other popular channels are all powerful tools for building and maintaining your brand visibility. Google combs social sites and displays results—usually at the top of the first page—when they find good content. If you don’t have your business profiled on all the social channels that make sense for your brand—and populate your channels with great content—you’re giving up an opportunity to show up in Search Engine Results Pages (SERPs). Claim your social media pagesFirst things first, pick the social channels that make the most sense for your business. Facebook, Twitter, and LinkedIn are all great for almost every type of business, and you usually can’t go wrong with profiles on both. Whether you leverage Instagram, TikTok, Pinterest, and other channels depends on the nature of your business—and the type of content you plan to produce. I’ll talk more about content later. Create your accounts and add as much information as possible on each. At a minimum, make it easy for potential customers to know how to contact you, find out when you’re open, and learn what products or services you offer. Post On Social Media RegularlyOnce your channels are up and running, you must start publishing on them. What you publish is up to you, but some ideas for building follower interaction is information about your products, industry-related news, and advertisements about specials or sales. The point is to give your followers something to engage with and to gain new followers, too. If you set up a profile but do nothing with it, not many people will find you. The ones that do will quickly lose interest. Even worse is that your company will look inactive, giving the impression that you may not even be in business anymore. Yikes. Engage With Your FollowersYou’re posting great content regularly and people are starting to like and comment on your posts. Congratulations! But don’t stop there. You also must engage with your followers to keep up momentum and interest. Respond to comments. Ask follow-up questions. Thank them for taking the time to respond. The point is to create conversations with followers, since these people may well turn into customers. If followers feel like they’re commenting in a vacuum, they’ll lose interest. Eventually they’ll disappear and likely show up on your competitor’s pages. People will also look for your social media presence in order to leave reviews. Hopefully all the reviews that are left on your social media channels will be glowing and positive. But sometimes you’ll get a negative review. It’s part of running a business. Yet it is equally important to substantively respond to the negative stuff as the positive. Readers will judge your business by how it deals with negative reviews. While you can’t get rid of the negative reviews, you can mitigate them by offering professional, problem-solving responses that show you genuinely care about customer satisfaction. Step 2: Optimize Your WebsiteHere’s where the heavy lifting really starts. Unless you have an internal team of skilled website builders and SEO experts on hand, optimizing the pages of your website can be a daunting proposition. But it is an important element in your efforts to dominate the first page of Google search results. As much as we might wish, it isn’t enough to simply sprinkle keywords across your entire site. You have to be strategic in your approach.
Besides figuring out this kind of keyword strategy, there are other website elements you have to deal with, too. Things like load speed, internal and external linking, image size and quality, high-quality content, and a mobile-optimized experience are just a few of the additional considerations you must consider. As I said before, it takes a team of professionals to make this work. If you don’t have one in-house, I highly recommend you enlist the help of a professional company like WebiMax. They’ll ensure your website is set up for Google search success. As a digital marketing agency with vast experience in this realm, the WebiMax team will get your website built, optimized, and tested in no time. Step 3: Make the Most of GoogleLike it or not, Google is a dominant force when it comes to SEO reputation management. While there are other viable search engines out there, like Bing or DuckDuckGo, the vast majority of consumers turn to Google when they’re searching for information. So ignore Google at your own peril. Set Up Google AlertsThe first and easiest task when it comes to leveraging the power of Google is setting up Google Alerts. With just a few clicks you can create automatic alerts that notify you whenever your company appears on the internet. There are a few settings to choose from, including how often to be alerted. I always suggest choosing as-it-happens, so you can address negative information as fast as possible. Once you create your alert, you’ll start receiving emails at the interval you select. These messages will be a summary of the content where your business was mentioned along with a link to the source. Create Your Google Business ProfileThe next step is to create your free Google business profile. This helps people find your company when they’re doing general Google searches for topics related to your products or services. You can personalize your business profile with offers, specials, posts, images, and more. You can set up your Google Business profile in just a few minutes. Once you do, your business will be eligible to appear high in Google search results. Information about your business will also be readily available to interested consumers. They can quickly get in touch with you or learn more about your business in just a few clicks. But the most important reason to spend time optimizing your Google business profile is that the more information you include, the more space it occupies on page one of the Google SERP. Adding a Google business profile will get you to the top of page one, but filling it with great information will expand how much space your profile commands on the first page. Stay VigilantThere’s no set-it-and-forget-it when it comes to Google. You’ll need to periodically monitor both your alerts and your business profile to ensure the information is always up to date. You’ll also want to address anything negative as soon as possible. And since Google reviews will also show up high on page one results, you need to keep an eye on them and respond to them appropriately. Don’t think that people ignore negative reviews—they rarely do. Anytime someone levels a criticism at your business, whether fair or not, you need to take the time to issue a thoughtful, professional, solution-based response. Whether you can solve the issue is secondary. What is most important is that other readers see that you care and are proactive about problems. Step 4: Create Content Across Multiple ChannelsFinally, all the SEO strategies in the world won’t help you dominate page one of Google’s SERP unless you incorporate those well-researched keywords into killer content. Keep WritingBlog posts. Press releases. News articles. Social media posts. All these forms of written content are valuable parts of moving up in Google search rankings. The secret to making this happen is incorporating well-researched keywords into your copy. You can do it yourself, hire an employee to do it for you, or even rely on freelancers to help. You can also turn to a professional online reputation manager like WebiMax to help you craft effective written content. Make Video a PriorityYou can’t stop with written content. In today’s visual world, video is equally as important. This is especially true since Google started putting an enhanced value on video content. While we can’t know Google’s exact algorithms (we’d be gazillionaires if we could), we do know that the higher the video view numbers, the higher the video tends to place in Google search results. Keep your videos short—five minutes or less is good, edit them with high-quality video editing tools, make the content informative, and optimize video titles and descriptions with well-researched keywords. Together these tactics will help you create great video content that Google loves. Again, if this is too much on your plate or you simply lack the resources to create great video content, a full-service digital marketing agency like WebiMax can help you. via Quick Sprout https://www.quicksprout.com/seo-reputation-management/
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Customer reviews on Facebook help your business earn brownie points and win more potential customers. But just like any other platform, getting bad reviews can also damage your brand‘s credibility. In fact, research suggests that 68% of potential customers form an opinion after reading between one and six online reviews. You can only imagine the consequences for your brand if it becomes a victim of review bombing, with trolls purposely posting bad feedback. That’s why we’ve created this guide, where we’ll show you how to remove reviews from Facebook to preserve your online reputation. The Top-Rated Online Reputation Management Companies to Remove Reviews From FacebookSocial proof is an incredibly powerful tool. The general opinion your customers share about your business significantly impacts your company’s online image and reputation, for better or worse. Luckily, online reputation management services work both ways: help you build a strong positive brand image and repair a damaged one. The following are our top picks:
You can read our full reviews for each online reputation management company here. What Are Facebook Reviews?Facebook reviews are feedback from customers posted to your business’s Facebook page. These reviews can just be ratings or ratings with recommendations; short or go more in-depth. 82% of consumers read online reviews before making local purchasing decisions. Good Facebook reviews indicate past customers have had a positive experience with your brand, influencing potential customers to do business with you, and vice versa. The problem arises when you get fake reviews or spam reviews meant to discredit your business on purpose through coordinated campaigns of social media marketing or review bombing. Just do a Google search for “Buy negative Facebook reviews” and you’ll see several dozens of companies selling negative reviews. The Basics of Removing Reviews From FacebookFacebook for business is a blessing and a curse. With over 2.9 billion people using the platform, you get exposure like no other—but you’ll also find yourself dealing with inappropriate or unfair feedback. Let’s take a look at how you can tackle this issue. Understanding Whether a Review on Facebook Is FakeBefore we discuss deleting or removing Facebook reviews, you need to identify whether a customer review is fake in the first place. For starters, it’s helpful to maintain a customer database and transactional records to cross-check a negative review from a customer. Does the negative review match or closely resemble an existing customer? Do you have a customer complaint on the file matching the events recounted in the review? If it does, the review is genuine, and you should work on resolving it with tact. But if the review doesn’t align with any of your business records, it’s fake. Here are a few common red flags to easily spot a fake Facebook review:
Unfortunately, removing fake Facebook reviews isn’t as easy as you might hope. Deleting Reviews From Facebook Isn’t PossibleCan you remove or delete Facebook reviews? No, you cannot delete a legitimate review on Facebook, however malicious. This is because of Facebook’s policy to provide a trustworthy and transparent review system to its users. If it allowed businesses to tamper with reviews, people would lose their trust in Facebook and no longer see it as a reliable source of information. But Facebook doesn’t extend the same courtesy to fake reviews made from shady and fake accounts. If the review is flagrant and/or in obvious violation of its community standards, Facebook will remove it. In other cases, Facebook is unlikely to take down a Facebook recommendation. The scathing and unfair review will stay connected to your page unless you take a few remedial and preventive actions. Reporting a Review on FacebookIf the Facebook review goes against Facebook‘s Community Standards, you can flag it. To do this, the review should either be clearly fake or contain one or more of the following prohibited forms of speech:
Facebook‘s Community Standards are broad, but the platform is quick to remove a Facebook recommendation if it’s ingenuine or overly offensive. You can report a review on Facebook by following these steps:
After reporting a Facebook recommendation, all you can do is wait. Facebook will review your request, and if it finds the review goes against its Community Standards, it’ll remove the review forever. Respond to Your Real Negative Facebook Reviews89% of consumers are likely to use a business that responds to all reviews. So if legitimate customers have left bad Facebook recommendations, you need to respond positively and promptly as part of customer service. Start with an apology and address the matter at hand, followed by offering a viable solution moving forward. If you do this right, you can change your customer’s negative experience into a positive one. It’ll also show potential customers your company cares about its customers and is serious about helping them. Keep the following in mind when you respond to:
Here’s an example of how responding to negative reviews professionally and tactfully can actually work in your favor: Make sure customers are happy with your suggestion and reassure all customers that if things go wrong, you’ve always got their back. Turning Off or Disabling Facebook ReviewsIf you feel a negative review is hurting your business—or don’t want to deal with the trouble of worrying about bad or fake reviews, you can take a more extreme measure: disable Facebook recommendations entirely. To be clear, turning off the review section will hide all the recommendations left by past customers, both positive and negative. This also doesn’t give you a clean slate—you’ll see all reviews again upon enabling Facebook reviews in the future. Still, this is an excellent option if you have several fake reviews. Here are the steps to disable reviews from Facebook:
Now, customers can no longer see any negative feedback on your business’s Facebook page. 3 Tools to Remove Reviews From FacebookManaging your online reputation is important, regardless of your business size and industry. Below, we’ve put together a list of three amazing online reputation management companies that can help you manage negative reviews on Facebook. WebiMaxWebiMax is an excellent online reputation management company that offers hands-on review management solutions. You can rely on it to bury negative feedback on Facebook and create a positive image for your brand without breaking the bank. Besides reputation management, WebiMax also offers review acquisition, social media marketing, and public relations. The company assigns you dedicated campaign managers who create custom strategies to suit your needs. Plus, the whole process is covered under a non-disclosure agreement. No one else will know you’re using a third-party service to repair your online reputation. BirdEyeBirdEye offers a wide range of reputation management solutions, but it’s the integrations with Facebook and Google that set it apart. With BirdEye, you can auto-send review requests, respond to customer reviews on Facebook and other sites, and gather actionable insights with Natural language Processing (NLP). Review monitoring and management, review generation, and review marketing are the other desirable features. You can also build a custom profile that can be beneficial to generate awareness and get more customers to check out your products and services. The fact that all these services are available on a single platform makes things even more convenient. NetReputationFrom removing negative comments from Facebook to improving brand visibility, NetReputation is one of the most comprehensive online reputation management companies. It offers a full range of services, including reputation monitoring, review management, public relations, branding, and content removal. We also like how professional and responsive the company’s customer support is. To provide the best possible customer service, NetReputation thoroughly interviews business owners to understand their needs. If you’re feeling the heat from poor Facebook reviews, you can always turn to NetReputation to help you clean up and achieve a shining reputation. 3 Tricks for Removing Reviews from FacebookLet’s look at a few tricks and strategies that will help you handle reviews on Facebook better. Don’t Retaliate EmotionallyWe get it: fake reviews can be upsetting. But don’t let your emotions get the best of you. Not only will this behavior not solve your problem, but it may also put your brand in a negative light. Have trust in your business, and work on offering solid and high-quality products and services that consistently yield positive reviews. Don’t lower your ethical standards just because somebody else decides to play dirty. Get More Positive ReviewsThere’s nothing better to offset fake or bad reviews than attracting more positive ones. Reach out to customers you know have had a positive experience with your brand, and politely ask them to drop in a good word for you on Facebook. You can also offer them incentives like exclusive discounts or free goodies to make them more likely to turn the odds in your favor. Bring In a Reputation Management ServiceTake control of your reputation and protect your online reputation by working with a reliable reputation management company. Using its expertise, a reputation management company can build an effective online reputation management strategy for your business. It can help remove fake Facebook reviews by overcoming roadblocks in Facebook‘s reporting process—and if it can’t, the service can suppress fake reviews effectively to hide them from the eyes of prospective customers. What to Do NextNow that you know how to remove reviews from Facebook, it’s time to focus on building a sound social media marketing strategy. Admittedly, social media marketing isn’t easy. You have to spend time learning how to do it right. Luckily, there are a few strategies and techniques to make data-based decisions, steering your business towards success. When done properly, you can get more traffic for your business, score more positive reviews, and improve conversion rates. Here are a few Quicksprout guides to help you get started on the right track:
via Quick Sprout https://www.quicksprout.com/how-to-remove-reviews-from-facebook/ Want to jump straight to the answer? The best invoice factoring company for most people is BlueVine or Resolve. Unpaid invoices are part of running a business, no matter the size. But for small business owners, it’s an especially frustrating reality with potentially devastating consequences. If your business has unpaid invoices and you’re low on cash, invoice factoring can be a solid solution. Compare Quotes From The Best Invoice Factoring Companies Get matched up with an invoice factoring company that fits your needs. The 8 Best Invoice Factoring Companies of 2021
Below you’ll find an in-depth review of each company that made my list. The reviews are followed by a brief guide that highlights the key criteria you should be thinking about as you assess your options. Choose the one most suited to your needs, and start getting paid for the work you did instead of spending time chasing people down. Best Invoice Factoring Companies ReviewsBlueVine — Fastest Funding with Low Rates
BlueVine is one of the most popular and reputable invoice factoring companies out there. That’s because of their high factoring lines, low rates, and commitment to speedy funding. BlueVine offers factoring lines of up to $5 million. Their factoring rates start at just 0.25% per week. The approval process is fast. For businesses that need cash right away, you can get approved in just 24 hours. The funding process is also easy and flexible. You have the opportunity to get higher credit limits based on the strength of your customers. BlueVine’s fees are transparent, so you always know exactly how much the factoring will cost. Instead of collecting recurring payments, they charge a weekly fee that’s due when the invoice gets paid. You also have full control over which invoices get sold, allowing you to only fund what you need without committing to a long-term contract. Here’s how the process works: You can apply in less than ten minutes, and just need to provide a few basic details about your business. The application approval process usually takes less than 24 hours. Once your application is approved, you can submit any unpaid invoices by syncing your accounting software or uploading them manually to your BlueVine dashboard. BlueVine pays 85%-90% of the cash instantly. You get the rest of the money, minus BlueVine fees, once the invoice is paid. Will your business qualify for invoice factoring with BlueVine? These are the minimum qualifications:
You’ll also need to provide BlueVine some basic details about your invoices and show three months of recent bank statements. Get started now at BlueVine. Resolve — Best for offering net terms to business customers
Resolve is a unique non-recourse invoice financing company that helps B2B merchants, wholesalers, and distributors offer net terms and assumes the payment risk for its customers. They currently work with more than 1000 companies, including Linus Venice, ConEquip, and Zark LED. Resolve calls itself net terms-as-a-service rather than a traditional factoring company. Unlike other non-recourse factoring services, Resolve takes on the risk of your customer’s non-payment. With their “quiet” credit check process that does not affect business credit scores, it promises your business will not be on the hook for open invoices. Resolve makes decisions on net terms and credit limits quickly so your business can keep moving. And offering net terms often allows for larger orders, while your credit line can go up to $1 million. Resolve offers immediate payment for up to 90% on approved invoices (within 1 day!) while allowing their customers to give 30, 60, and 90-day net terms to all of their customers, which helps the company expand sales and grow their businesses. To get advance payment, there is a list of criteria the company and invoice must meet:
Customers can make payments through Resolve’s white-labeled (your branding) online payment portal via credit cards, ACH transfers, wire transfers, and even checks. And as the customer, you get an easy-to-use accounts receivables dashboard to see what is happening at any time. Plus Resolve integrates with QuickBooks, Magento, and WooCommerce. Resolve is transparent in its fees, which are a flat 2.61% for 30-day net term invoices with a 90% advance. You can try Resolve before committing with a 14-day free trial. eCapital Commercial Finance — Best Non-Recourse Invoice Factoring
eCapital Commercial Finance is a non-recourse invoice factoring company. That means if your customers fail to pay back your invoice, you’re not completely on the hook to pay back the factoring company for it. This is the most ideal situation because you can get funded without assuming the liability for unpaid invoices. It’s a great option for startups, entrepreneurs, and businesses with tax issues. eCapital Commercial Finance typically works with lots of government contractors. Your personal credit won’t impact any approvals. Since eCapital Commercial Finance assumes the risk, they make decisions based on the credit of your clients. To qualify for invoice factoring with eCapital Commercial Finance, you’ll need a minimum of $30,000 in monthly sales. This is a bit higher compared to other options that we’ve reviewed. In addition to invoice factoring, eCapital Commercial Finance Financial also offers purchase order financing and working capital for government contracting. Get started at eCapital Commercial Finance. altLINE — Best for Low Fees
>> Compare Quotes altLINE is a reliable and trusted invoice factoring service that stands out for their low fees. They’re especially unique because they’re a direct source of funding, not a middle man. As a division of the Southern Bank Company, altLINE doesn’t need to charge additional borrowing costs like third-party providers. Business owners can benefit from these savings because they won’t nickel-and-dime you with fees. There’s also no application fee, which means you save even more money when using their service. In addition to invoice factoring, altLINE offers accounts receivable financing. While the two terms are often used interchangeably in the world of small business lending, they are not the same. Invoice factoring offers great flexibility for business owners. Accounts receivable financing has stricter guidelines related to the credit profile. With that said, AR financing will usually provide businesses with preferred financing terms. altLINE will deliver up to 90% of qualified unpaid invoices for factoring. Common industries for invoice factoring with altLINE include:
As a federally regulated bank, altLINE is 100% transparent about their fees and term structures. Factoring rates start at just 0.50%. You’ll also benefit from a fast approval process without an application fee. In addition to invoice factoring and accounts receivable financing, altLINE also has asset-based lending for businesses. This is another way to borrow money against your receivables. >> Compare QuotesTriumph Business Capital — Best for Trucking and Freight Companies
>> Compare Quotes Triumph Business Capital is a factoring company that’s preferred by trucking and freight companies—and it’s no surprise why. Freight companies love working with Triumph for invoice factoring because they understand the complexities of freight brokering, working capacity, and how cash flows throughout their businesses. Triumph’s great service for trucking and freight companies led to them being awarded the Preferred Provider status by the Transportation Intermediaries Association. It doesn’t matter if you’re a solo operation or if you have a fleet of hundreds of trucks—they provide you with a straightforward and speedy process to get money in your hands as soon as possible. A few other services that they cater to include:
Another standout feature is their easy-to-use web portal. The dashboard and process is a simple way to manage your funding. You can always stay up to date with your account and information, no matter where you are. You’ll also have direct access to support from the Triumph Business Capital team. They also offer a wide range of financial services along with invoice factoring:
Think of it as your financial one-stop shop. >> Compare QuotesBreakout Capital — Most Flexible Payments & Qualifications for Small Businesses
>> Compare Quotes Breakout Capital offers a very flexible invoice factoring solution that’s great for new and small businesses alike. More specifically, they offer a very flexible payback schedule that gives small businesses more wiggle room when it comes to when they have to pay Breakout Capital back. These come in the form of daily, weekly, or monthly scheduling options. Not a lot of invoice factoring companies do this. They also offer a great service called “FactorAdvantage.” It’s a customized solution for businesses that don’t meet qualifications from other lenders and factoring companies. That’s great for startups. Think of it as a combination between invoice factoring and a small business loan. Here are some of the top advantages of this service:
Breakout Capital is perfect for startups since the approval process is dead simple. There’s no minimum FICO score required, no minimum monthly revenue requirement, and no minimum time in business. With all of that said, Breakout Capital’s invoice factoring rates are a bit higher than some of the other companies we’ve reviewed. Invoice factoring starts at 1.25% per month. For startups that want to borrow up to $500,000 using unpaid invoices, Breakout Capital is a top company for you to consider. FactorAdvantage is unlike any other product I’ve seen on the market today. >> Compare QuotesTCI Business Capital — Best for Month-to-Month ContractsTCI Capital is great for businesses looking for flexible monthly contracts. That’s because the amount they charge you changes month-to-month depending on the volume of your invoices. That means if you sell more and you have more invoices, you get cheaper factoring fees. While some other companies do this too, TCI Capital stands out for doing this monthly as opposed to other companies that might only change your rates once a year. B2B organizations that use TCI Capital for invoice factoring typically fall into one of the following categories:
TCI Capital adds a personal touch to their invoice factoring services. They encourage you to talk to a representative that will help you find the best solution for your current situation and needs. TCI Capital also ensures that the solution works well for your customers. Like most companies, TCI Capital’s factoring fees are based on volume. So it’s a better option for those of you with higher volumes if you want access to preferred rates and fees. The TCI Capital website has an awesome tool to help you calculate your factoring costs. Choose your desired advance rate of 70%, 80%, or 90%, and enter your average monthly sales. Select your customer payment terms (net 30, 60, 90, or 120), and the tool will automatically calculate your fees. For example, let’s say you average $10,000 per month with net 60 terms on your invoices. If you want 90% of cash in advance, the factoring fee is $200. With TCI Capital, you’ll get fast approvals, simple onboarding, and month-to-month terms. They offer high advances and same-day funding to provide you with reliable cash flow. >> Compare QuotesRiviera Finance — Best for Guaranteed Credit
>> Compare Quotes Riviera Finance is another great non-recourse invoice factoring service. Where they stand out though is their credit guarantee. They offer a credit management service that guarantees the credit on all of your factored invoices. That means if an invoice is unpaid, Riviera Finance becomes the credit manager and assumes the risk. They’re also great if you need cash quickly. Riviera offers some of the quickest turnaround rates in the industry, with guaranteed 24-hour funding. Depending on your business type, industry, and clients, Riviera Finance will fund up to 95% of qualified invoices. You’ll have complete flexibility for funding on-demand. As a result, no debt is created on your end and the company protects you from bad debt on all of the invoices that they factor. Riviera Finance has an exceptional receivable management system as well. They can handle the following AR tasks:
You’ll benefit from instant access 24/7 to all of your account receivable information through an online account dashboard. >> Compare QuotesHow to Choose the Best Invoice Factoring Company For Your BusinessInvoice factoring can be a solid solution for your business to help overcome cashflow issues caused by late paying customers. By getting your money quickly, you’ll be able to reinvest that income and maintain an emphasis on growth. But it’s important that you find the right invoice factoring company to meet the needs of your business. There are certain factors you should look for when you’re evaluating an invoice factoring service. This is the methodology I recommend for narrowing down your options. Compare Quotes From The Best Invoice Factoring Companies Get matched up with an invoice factoring company that fits your needs. Fast FundingA good invoice factoring service gets cash back in your pocket quickly and painlessly. The best services provide quick approvals and turnarounds. Many invoice factoring companies such as BlueVine boast approvals “as fast as 5 minutes” upon receiving a qualified invoice. Other factoring services such as altLine take a little bit longer—around four days to complete. That can be a looonng time in certain circumstances. Depending on where you are with your company, you might want money quicker in order to address short-term needs or lucrative investment opportunities. You also want to check with the factoring company to see how long it takes for funds to be available. Ideally it will be within a day of approval, but sometimes can take up to three days. Remember that you’re factoring because you want cash quickly. So be sure to check to see how long the approval and funding process takes with each factoring service. Industry-Specific FactoringSome invoice factoring companies specialize in specific industries. These can be lucrative as they know the proper procedures to obtain payment from your unpaid invoices. These factoring companies understand your industry and business. They’ll help the factoring experience go as smoothly and optimally as possible because of that. For example, Triumph Business Capital helps small and mid-sized businesses in transportation (e.g. trucking and freight brokers), energy (e.g. oil and gas), and government (e.g. contractors). TCI Capital is another great factoring company that focuses on B2B organizations such as telecom, manufacturing, utility, and staffing. Look for a factoring company that knows your industry to ensure the best experience. Factoring FeesA lot of business owners see the short-term benefits of invoice factoring (i.e. upfront cash). But they overlook the fees that go with it. Some invoice factoring companies lure you in with low factoring fees, but then hit you with additional fees like:
I recommend an invoice factoring company that offers transparent pricing. You should only have to pay the factoring fee, without any of these additional charges or hidden fees. Recourse vs Non-Recourse FactoringWhat happens if one of your customers fails to pay an invoice to the factoring company? Depending on the company you choose, you could be responsible for this debt. That’s because invoice factoring comes in two forms:
No matter what, you want to make sure that the invoice factoring company you choose does everything that they can to try and attain payment from your client. You don’t want them sitting on the invoice, making no attempt to reach out, and then ding you when your client doesn’t pay. When researching companies, verify what steps they’ll take to collect. Make sure their outreach is polite (you don’t want your customer to hate you, after all) but firm. Factoring FlexibilityFlexibility on the requirements and types of invoicing is great when it comes to these companies. As such, you’ll want to find a factoring company that doesn’t try to lock you into a strict contract while also giving you the credit you need. Some of you may only want to factor one or two invoices. Doing this on-demand is known as “spot factoring.” You’ll have complete control over which invoices are factored and when it happens. You’ll also have more of a say in your term length, which is always nice. Some invoice factoring companies require “whole ledger factoring.” In this case, you won’t have as much control. Generally speaking, spot factoring is the preferred choice for business owners. Also, you’ll want to keep an eye out on the types of credit lines these factoring companies offer as well. A place like BlueVine will give you credit for up to $5 million, and they’ll also work with you if you have a low credit score (530 FICO minimum) and have been in business for as little as 3 months. The Top Factoring Companies in SummaryInvoice factoring helps businesses turn unpaid invoices into cash today. By working with one of the top invoice factoring companies like BlueVine or Resolve, you’ll get paid as soon as possible. Don’t let your non-paying customers get in the way of growing your business. Our guide has an option for everyone. Compare Quotes From The Best Invoice Factoring Companies Get matched up with an invoice factoring company that fits your needs. via Quick Sprout https://www.quicksprout.com/best-factoring-companies/ Companies use SMS (short messaging service) to have two-way texting conversations with their customers. Texting is a powerful tool, yet SMS marketing strategies often fail because texting gets treated like “just another channel.” It’s not. Texting with a customer is personal, immediate, and disruptive. These can all be good factors, but only if you have an appropriate SMS marketing strategy. SMS Marketing Strategy Quick LinksHere’s what we’ll cover:
Basics of SMS MarketingSMS marketing is the use of text messaging to communicate with your customers. You’ll use trackable links and shortcodes in order to get customers into your system to start a two-way conversation. There are a lot of different ways you can use this channel to get new customers and refresh relationships with old ones. As you consider various strategies for using SMS marketing, here are some key considerations:
SMS marketing offers your company a powerful way to connect with customers, but it has to be approached in the right way. You have to be strategic about using such a potent channel. 5 Parts of Every Successful SMS Marketing StrategyThe ultimate goal of any SMS marketing strategy is to send the right message, to the right subscriber, at the right time. It takes time and effort to get all three right. No single campaign or tactic is going to deliver messages that check all these boxes on day one. You need an overarching SMS marketing strategy that helps you determine the best use of your resources over time. Now everyone reading this post is going to have different objectives, customers, and so on. You’ll have to be smart about the particulars of your industry, but here are the five most important factors that all successful SMS marketing relies on. Note: I’ll be using SimpleTexting to provide visual examples of SMS in action. It’s as easy-to-use as it gets for a first-timer, and you’ll be able to send your first 50 texts for free (no credit card required). 1. Deliver Real Value to SubscribersPermission-based marketing like SMS requires people to opt-in in order to receive texts. If you are serious about using this channel, getting the opt-in is more than just checking a box for regulators. The goal is to offer real value to your customers. “Here’s a discount,” is nice, but you are still asking the consumer to come to your site and spend their money, even if they’re getting some savings. Promo discounts and special offers are great, don’t get me wrong, but you can be smart about how you get people to take the first step:
A good business text messaging service makes it easy to set up forms on your site, social media, or create catchy print advertisements. These tools help you stay compliant with texting laws, generate shortcodes, and keep track of campaigns. Here’s a good example of a graphic built on SimpleTexting that would work well on a website or in real life. Focus on making the experience better for consumers. Runners go through shoes frequently. One text a week makes sense for a runner looking to jump on a deal every once in a while. “Text2Win” type campaigns can also be great for building your list. You’re offering entry into a sweepstakes for opting in. It doesn’t cost them anything to reach out and make that first connection with your brand. 2. Warm the ChannelWhen I give my number to someone, I don’t want to receive a flood of text messages. Maybe we’ll start texting a lot over time, but it probably won’t be zero-to-sixty. The same is only more true if I give my number to a brand. SMS is a channel that you really have to warm. If the goal is to be conversational, you have to “text with people,” not text at them. One of the most common ways to get the ball rolling is to set up a short welcome series of texts using an autoresponder. In this example from SimpleTexting, an autoresponder is configured to offer a special deal to customers for signing up immediately after they opt-in. From here, you extend your welcome series with more discounts, special perks, and access to exclusive content. You can also use the opportunity to educate your customer about your offerings and increase brand awareness. A basic welcome campaign is usually 3-5 texts spaced out over a few weeks. With premium SMS services, you’ll be able to use autoresponders to start gathering information about your customers that can help you target your offers better. In this example, you can see the beginning of a short welcome series after someone has opted in by texting “Bookworm.” There’s a short welcome text followed by a short question to get some basic data about this customer’s preferences. “Novels” is quite a large category, so you can’t send them glass-slipper fit recommendations yet. But you have certainly started to warm the channel using a conversational feel. If setting up multi-level autoresponders seems like too much work, don’t underestimate the value of simple texts to keep the ball in the air. The following post-purchase text is a great example of keeping the channel warm: This short text confirms their order and invites them to check out content that you know is relevant to them based on their purchase. This delivers value and keeps someone connected to your brand without having to set up a full welcome campaign. 3. Set Clear ExpectationsTexting is all about instantaneous responses. So if you put it out there that your company is going to be reachable by text, then you had better be able to respond quickly. People may expect that the ability to “text with your brand” means that they can get customer service on-demand. Do you have the staff to support that? It’s fine if you don’t, just be transparent with customers about what to expect. Going back to the opt-in advertisement from SimpleTexting, you can see how the terms are clearly stated: All that this company is promising is a weekly text. There’s nothing in this offer that says the company is going to be reachable 24/7. I don’t think too many people would be shocked to receive only automated texts after opting in on that text. And autoresponders and chatbots are an important part of any large-scale SMS strategy. They can do wonders to prevent business-owner fatigue at managing simple questions. But chatbots can’t fully create the “conversational” and “two-way” experience that customers expect via SMS. So if you have the staff to put customers in touch with a human, great. If you don’t, make sure that you are not promising customers more than you can deliver by opening up SMS as a channel. If this offer read something like, “Questions? Text RUN to 900900,” some customers would likely expect more of an authentic conversation—with a real person on the other end of the text conversation. The last thing you want to do is set up a situation where your customers feel like they have to fool a chatbot in order to speak with a real person. We’ve all been there, and it’s really frustrating. My advice is to use automation to your advantage. Setting up automated replies for after-hours messages, for example, can ensure you and the customer stay on the same page. They get an instant response that lets them know exactly what to expect: This is a basic example, but you should always be thinking about how you can communicate boundaries and expectations with your customers. 4. Get to Know Your CustomersAs part of your conversational SMS strategy, you will have many opportunities to learn more about your customers: who they are, what they like, dislike, and so on. All of this is incredibly important information that you can use to better target your offers. Likely, you grabbed a little bit of info from people when they opted in to receive texts, but it’s just the basics. You don’t want to make it too tedious to sign up. I’d recommend using Urchin Tracking Module (UTM) parameters, which are code snippets attached to the end of the links you share with customers. UTM parameters are free to use through Google Analytics, and let you track where leads are coming from. This way you can find out which outreach strategies are bringing in the most new customers. UTM parameters may also be able to pick up a person’s email, zip code, and other information that could be useful. Over time, you should reach out to find out more, logging all this information in your CRM software or SMS platform. If you are using a platform like SimpleTexting, you can easily build questions, surveys, and polls to get a better sense of what people really think. It’s not complicated in the slightest to set one of these polls up, and you can tie them to a specific keyword or campaign. Then you send it out to the appropriate group and wait for the data to roll in. You can keep the conversation going by sharing results with subscribers, posting the results on your social media, or running another poll based on what you discovered. Do what you can to know your customers, and remember the answer. If someone checks that their preference is vegetarian, make sure you’re not sending them deals on steak dinners. 5. Segment Subscribers to Personalize OffersWith the information you have about your customers, you can start to segment them into different groups. If you’re unfamiliar with this concept, check out this article I wrote on generational marketing that explains the basics of segmentation. The goal is to deliver content and offers that are relevant to specific customer segments. You want to approach a frequent buyer differently than a first-timer, for example. Or you might have products for seniors that you don’t want to market to young buyers. Segmentation is using what you know to target the right people. In this example from SimpleTexting, you can see how a text is only going to be sent to a specific segment: only subscribers in Beverly Hills, CA, 90210. This is a really basic example, but you can see how you could set up the segmentation criteria based on any information you have: age, interests, gender, location, and much more. You might send a special offer to everyone who has bought something within the last week to capitalize on the post-purchase high. Or send a more exploratory text to all subscribers that haven’t purchased anything in 90 days. Automating these tasks isn’t hard either. You could create triggers that would send an SMS seven days after a purchase, or after 90 days of account inactivity. If you have an online store, you can set up a lot of automated triggers based on how people shop. The main criteria for segmenting users in an online store are:
The better job you do learning about and segmenting your customers, the more targeted and personalized you can get with your SMS marketing strategy. 20 SMS Marketing Tactics – And When To Use ThemNow that we have an understanding of the big-picture strategy to win the hearts and minds of your customers, it’s time to drill down into the tactics you can use to put your strategy into action. There are a million ways to use texting to connect with customers–here, I’ve listed 20 of my favorite SMS marketing tactics. Instead of listing them in one long run, I’ve grouped them by objective, starting with tactics for getting people to opt-in and become subscribers. Of course, you can use tactics at different times with good results, but these groups will be helpful if you are just starting off. SMS Tactics for getting more subscribersPeople have to opt-in to receive texts. Here are some of my favorite ways to get potential customers to initiate the conversation:
Focus on delivering more than just a discount. What is gated content your type of customer would really want? What product could you give away in a sweepstakes that would grab people’s attention? What kind of exclusive access will make someone feel like a VIP? In this example from SimpleTexting, texting the keyword “Pawprint” automatically enrolls a subscriber in a VIP text club. Now they can get exclusive offers on products every pet owner needs. SMS tactics for nurturing leadsOnce someone has opted in, you’ll want to warm up the channel and entice subscribers to engage more with your brand. Here are a few ultra-successful SMS tactics for building that all-important connection:
Find a cadence that works, and use segmentation to make sure you’re communicating the right way with the right customer. Some subscribers may want a lot more attention, whereas others may only want to see the absolute hottest deals. Not every text has to sell something, either. Update your subscribers about big company milestones and where your brand is headed. This brief text from SimpleTexting invites subscribers to watch an interview with the CEO. Sharing such “insider” content is a great way to get people to feel like they are part of your brand. SMS tactics for driving conversionsA solid SMS strategy takes advantage of how immediate text messaging is. The average person reads a text between 1-3 minutes after receiving it, and often responds just as quickly. Here are some great ways to create a moment worth seizing:
You can get really, really crafty with these tactics, especially if you’ve done the backend work of segmenting your audience. That said, you don’t need to set up elaborate marketing automation software or geofencing to find success with SMS. Don’t underestimate the power of a simple SMS offer delivered at a sensible time. The following example from SimpleTexting is something any restaurant could find success with: Important SMS Marketing MetricsIt’s crucial to be able to see how well your SMS marketing strategy is performing. If revenue is going up, great, but you still want to know why. The goal is to identify which specific tactics are working well, and which you might want to change. Here are the essential metrics you need to know in order to assess how your SMS strategy is progressing: How to Use SMS Metrics to Improve PerformanceKnowing these metrics can help you pinpoint problems. Your delivery rate should be close to 100%–if texts are failing to send or not getting delivered, there are some technical issues you need to address right away. Anticipate that your open rate is going to be really high with SMS. If you are coming from email marketing, you may be blown away by getting an SMS open rate of 90% or higher–sorry, but that’s just SMS. If you’re not getting a high open rate with SMS, then you might want to think about who you are sending these offers to, and how you are building your list. Are you really reaching out to the right folks? Similarly, if you get a high click-through rate (CTR), but your conversion rate is super low, it might be time to switch up your offer. What can you do to sweeten the pot for people who were interested enough to click through but not enough to convert? Your list-growth rate is going to tell you a ton about how successful your SMS strategy is. Break this number out across campaigns to see which ones are the most successful at retaining customers, and apply those tactics to areas where you’re seeing a higher unsubscribe rate. When you use an SMS marketing platform like SimpleTexting, it’ll calculate these metrics for you, and allow you to view trends over the last week, month, billing cycle, or campaign: With this kind of visibility into performance, you can see which campaigns are working well, and which ones need to be tweaked. And because you can break out this data by billing cycle, you can get a real-time read on your customer acquisition costs (CAC). This number is important to track, and you can lower it by increasing the subscribe and conversion rates. So long as you have a good estimate for the average lifetime value of your customers, you can subtract the CAC to get an idea of the kind of incentive you can offer. How much can you really sweeten the pot before it gets too expensive? You can also drill down into the specifics of a campaign. See how many people subscribed via each link or opted out. SimpleTexting automatically calculates the CTR for each link: I strongly encourage you to try out a variety of approaches and tactics. Engage in A/B testing to see what types of offers find traction with your audience. In this example from SimpleTexting, you can see how half of the subscribers get a 10% discount and the other half get free shipping: At the end of the A/B test, you’ll want to look at things like the CTR, conversion rate, and unsubscribe rate. It should be pretty obvious which offer is performing better, and that tells you how to pitch the next round of SMS. If more people respond favorably to your free shipping offer, then that’s a sensible play to make with future subscribers. Knowing how your SMS campaigns are performing will let you find incremental gains that compound over time. Each small win counts, and the more wins you can find, the more success your SMS marketing will have. SummarySMS marketing is an affordable and effective way to reach consumers, but it’s hardly a turnkey solution. The speed and intimacy of the channel provide a unique opportunity, and with a thoughtful SMS marketing strategy, you can take full advantage. We’ve covered the basics of SMS marketing, the crucial parts of every successful strategy, and 20 tactics you can use to start campaigning today. We also looked at the key SMS metrics that will help you capitalize on success and steer away from failure. All that’s left to do is launch your first SMS campaign. Good luck! via Quick Sprout https://www.quicksprout.com/sms-marketing-strategies/ Customers and businesses don’t want to work with brands that have a bad online reputation. Whether it’s negative reviews, bad press, or some type of scandal that hurt your company, you must take steps to fix your brand’s perception online. The cost to clean up your brand’s bad online reputation depends on the source, severity, and initiatives you’re planning to take. But if you follow the pro tips and tools recommended in this guide, you can leave that bad reputation in the past and move forward as a brand people can trust. Top-Rated Online Reputation Management Companies to Clean Up Your Brand’s Bad ReputationCleaning up a bad online reputation is much easier when you seek professional help. The following online reputation management companies will use proven tactics to improve your brand’s reputation, and they’ll do it much faster than you could do on your own.
You can read the full reviews of each online reputation management company here. What is a Bad Online Reputation?A poor online reputation can come from a wide range of different factors. It typically consists of bad customer reviews, brand mentions with a negative sentiment, bad press, fake or inaccurate reviews, and sometimes deliberate attacks against the business. In some cases, a bad online reputation can come from a specific event that changes the way people see your business. It could be something like a credit card data breach or the brand’s CEO getting arrested. All of these factors will be prevalent when a current or prospective customer searches for a brand online—the negative sentiment will be obvious in search engines and review sites. The Basic Costs of Cleaning Up Your Brand’s Bad Online ReputationThese are core components of cleaning up your company’s online reputation. The costs of each will vary based on your approach. Online ReviewsThe vast majority of consumers and business buyers read online reviews before making a purchase. This holds true for physical products, services, food, digital products—everything. So if you have lots of bad online reviews across multiple review websites, this definitely needs to be a priority. Claiming your profiles on these platforms is free. This gives you a chance to respond to negative reviews and flag fake reviews for removal. In extreme cases where a brand has hundreds or thousands of negative reviews, it’s worth paying an online reputation expert to handle those reviews on your behalf. These services typically start around $500 or $1,000 per month. TrustPeople won’t buy from your brand, and other companies won’t work with you if you appear untrustworthy online. Unfortunately, trust isn’t something that can just be bought. Instead, you must take steps to clean up your website and online presence. Eliminate pop-ups, ads, and clutter on your website. Make sure you’re using HTTPS and have an SSL certificate to secure the site. Put trust seals on your website and make sure it’s clear that your checkout process is safe, making visitors feel comfortable about entering credit card numbers and other personal information. Most reputable web hosting providers offer free SSL certificates. Making minor website redesign changes shouldn’t cost you more than a few hundred dollars. Social Media PresenceIn today’s day and age, it’s strange if a brand can’t be found on social media. If a customer or prospect can’t find your profile or it looks like the profile is inactive, it’s a red flag. First, you need to make sure that you have a social media profile on all major channels where your target audience spends time. This is 100% free. Next, you must keep those profiles active and make an effort to post at least a few times per week. Engage with your followers, and make it clear that the business is running. Some people interpret social media silence as a sign that a business has closed. All of these efforts are free unless you’re going to pay an agency to manage social channels on your behalf. Automated social posting tools and social listening tools typically range from $50 to $250 per month. Public RelationsPR can be expensive if you’re working with a top-of-the-line firm. On the low end, retainers start around $2,000 per month. But some PR agencies charge upwards of $5,000 to $10,000 per month as a starting rate. If this is out of your budget, you can consider trying to manage PR on your own. Platforms like HARO (Help a Reporter Out) connect journalists with businesses. So if you’re doing something good in the community or you’re sponsoring an event that seems newsworthy, you can use platforms like this as a way to build relationships with reporters. Net Promoter ScoreNet promoter score, better known as NPS, is a KPI that measures the willingness of your customers to recommend your brand’s products or services to others. To calculate NPS, you’ll need to survey your customers asking how likely they’d recommend your business on a one-to-ten scale. Then take the percentage of promoters (nines and tens) and subject the percentage of detractors (zero through six) to get your NPS. Survey software for businesses usually starts around $25 per month. But finding out this metric is crucial in determining whether your bad online reputation is affecting your current customer experience. 3 Tools to Improve Your Brand’s Reputation OnlineThese three tools will shorten the path to success as you’re trying to clean up your company’s bad online reputation. #1 — WebiMaxWebiMax is one of the most trusted online reputation management companies on the market today. They offer a wide range of online reputation services and digital marketing solutions for businesses of all sizes with unique needs. They can help you get more reviews, remove negative reviews, generate more leads, and holistically manage your online reputation. WebiMax has additional services for social media marketing, PPC marketing, local marketing, website design, and online public relations. Request a free proposal to get started. #2 — NetReputationNetReputation is an excellent solution for any business that needs help getting their online reputation back on track. They offer services to suppress negative results from search engine listings, making it much more challenging for people to see those results if they Google your business. They can even help remove certain results from search engines altogether. Once NetReputation cleans up your bad brand image, you can continue using them for online reputation protection and monitoring. This will help you quickly resolve and stay on top of bad stories, poor reviews, and negative sentiment before things get out of control. #3 — GadookIf you think your bad online reputation is damaged beyond repair, Gadook can help. They specialize in brand building and re-branding services. While these scenarios aren’t always as common, they can happen. In some instances, a complete rebrand will be the answer to your problems. So it’s best to go with an agency that specializes in these types of services since they’ve been through this process before and understand what works. 5 Pro Tips For Cleaning Up Your Brand’s Bad Online ReputationYou can start cleaning up your company’s bad online reputation today. These quick pro tips below are easy, require minimal effort, and you can start building momentum towards holistic reputation management. Pro Tip #1 — Remove Negative Reviews and Encourage More ReviewsOnline reviews aren’t permanent. Yelp, Google, and every major review platform have rules and guidelines that must be followed when it comes to reviews. So if a negative review violates any of those guidelines, you can flag them for removal. Just pull up the review guidelines of whatever review site you’re on, and compare your negative reviews against those guidelines. Some should be fairly easy to spot. For example, reviews with profanity are usually easy to get removed. For those of you who don’t want to do this on your own, you can use an online reputation management company to handle this initiative on your behalf. Since they do this stuff on a daily basis, they know exactly what to look for and how to get borderline reviews removed. Simultaneously you should also be encouraging more reviews to drown out the negative ones. This is as simple as sending a link to review sites in email campaigns, delivery receipts, and post-purchase follow-ups. Pro Tip #2 — Highlight the PositivesA quick way to improve your brand’s perception is by highlighting any positive news that you’re doing. You can even send stories to local and national news publications to try and get these stories picked up. Fundraisers, charitable contributions, offering scholarships, sponsoring community events—all of these are positive actions that you can share about your business. If you’re making an effort to use green energy or using recycled materials in your products, that’s worth mentioning. Maybe you have inclusive hiring practices or support programs to employ veterans. People love to hear these stories. To be clear, I’m not saying that you should do any of these things strictly for the benefit of improving your reputation. Instead, I’m saying that you should highlight the good that you’re already doing or were planning to do. Pro Tip #3 — Take Control of Your Online ContentYou don’t have to wait for a reporter or blogger to say something positive about you. Say it about yourself! Most businesses don’t realize this, but you have a say in what’s being said about you online. Use your existing platforms to put out content about your business that drowns out any negative stories or news. Push out blogs, social posts, videos, emails, and anything else you can think of that sheds some positive light on your organization. Share photos and stories of your employees. You can even create customer stories and case studies to highlight how your brand has helped other people and other businesses. Pro Tip #4 — Clean Up Your Personal ReputationMany times, something done by a business owner, manager, executive, or employee can have an adverse effect on an organization. Maybe your VP of Marketing was arrested. Or Maybe your CEO was caught on video doing something stupid in public. These things happen. If you fall into this category, there are certain reputation management companies out there that specialize in individual reputation cleanups. They can help with mugshot removals and other similar initiatives in this category. This will help ensure one person’s actions aren’t tainting your brand image. Pro Tip #5 — Set Up Alerts For Brand MentionsFast action is the best way to be diligent when it comes to cleaning up and monitoring your brand’s reputation. A simple alert that notifies you when someone mentions your brand online can help you take control of a bad situation before it gets worse. You can set these up for social mentions, review alerts, and even alerts for blogs and news stories. If you’re working with an online reputation management company, they typically offer some type of alert system or dashboard with all your brand mentions. Alternatively, you can just use Google Alerts as a quick and free tool to help you out. What to Do NextNow that you’re on the way to cleaning up your brand’s bad reputation, it’s time to ensure you maintain that reputation for the future. Offering exceptional customer service is one of the best ways to approach this initiative. Check out our guide on the best customer service software to help you achieve this goal. Another great way to build and maintain a positive online reputation is through your employees. If you treat them right, your staff can become your best brand advocates. There are some great employee engagement tools on the market to help you with this process. via Quick Sprout https://www.quicksprout.com/the-cost-to-clean-up-your-brands-bad-online-reputation/ When your business receives negative reviews, press, and other content that can harm its standing online, an online reputation management (ORM) company can help. Companies like Guaranteed Removals and NetReputation work to remove these types of content and boost your business’s reputation to regain customer trust. Both Guaranteed Removals and NetReputation rank among the best when it comes to reputation management. With Guaranteed Removals’ 12-year history, its team has the experience business owners need to remove difficult content. NetReputation has been voted World’s Leading Online Reputation Management Company for two years in a row by Newsweek, proving it has the resources and capability to help businesses with reputation management. Compared to another popular reputation management company, WebiMax, both companies offer strong features. But when it comes down to quality and service offerings between Guaranteed Removals and NetReputation, NetReputation comes out on top, and we’ll show you why. Check out our full guide with the best online reputation management companies here. Guaranteed Removals Pros and ConsPros
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NetReputation Pros and ConsPros
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Transparency: NetReputationBefore you even begin working with an ORM company, you want to know that they will give you all the information you need for successful content removal. It should offer clarity on its process and how its team plans to improve your reputation, as well as share its strategy with you. As much as a company interviews you to get to know your goals, treat it like an interview for the company, too. Start by looking at the company website to see if it has details about its process. NetReputation details how its team will work with you, and its website offers a step-by-step process right up to when they hit publish. It shows the percentage of resources dedicated to each phase, including:
NetReputation also lists the action items the team completes throughout the process, so you know what to expect and can prepare any questions you want to ask them before your free consultation. Guaranteed Removals markets itself as the “leading authority in reputation management,” according to its website. However, it doesn’t offer as much upfront as NetReputation on its website. It outlines its process with the following steps:
However, that’s as in-depth as it goes, which can leave potential clients wondering how they go about those steps and where their specific resources go. The website talks about the company history and their team, so you know who you’re working with beforehand, but it leaves most of what they do and how they do it to the interview part of the process. Industry Expertise: Guaranteed RemovalsWhen you hire someone to restore your business’s reputation, you want to know that they know what they’re doing. That means understanding the industry you work in as well as the reputation management industry. Ask about the company’s specialties. For example, if you’re a small business, WebiMax will work better for you than an ORM that specializes in enterprise businesses. Similarly, look at what types of niches the company works with to see if yours is one of them. A company can serve you better if the team understands the unique needs of your specific industry. Guaranteed Removals doesn’t list its niches on its website. The company indicates that its specialty falls under removing exceptionally difficult content. If you’re in the following industries, NetReputation may be the best option:
With NetReputation, you have a better idea of how their experts can serve you based on their specialties. With such a wide range, they have a diverse understanding of different business types. However, outside of these industries, they may not provide as much expertise as other content removal companies. NetReputation lists services specific to local and offsite SEO, Wikipedia pages, and Google Knowledge Panel claim and development. However, Guaranteed Removals offers more than written media, including videos and podcasts, as well as professional headshots for your brand. In this case, each company offers many of the same general services, but your preference may come down to the type of content you need for your brand and the expertise you’re looking for. Consumers engage with each type of content differently, so the most suitable kind depends on your industry, which impacts whether Guaranteed Removals or NetReputation is better for you. Ethics and Methods: TieWhen you want to boost your business’s reputation, you still need to go about it in an ethical way using honest methods. An ethical ORM should work to boost your business’s reputation with marketing components that may include:
Ethical methods involve focusing on improving your business’s reputation without trying to mislead people or search engines with keyword stuffing and other techniques that don’t add value to your content. To improve your company’s reputation, you need to work with a company that has a good reputation, too. Both Guaranteed Removals and NetReputation are well-known for their quality and ethics. Guaranteed Removals has 12 years in the industry and NetReputation has eight. Each offers services that include those listed above. They focus on creating value for your business and building positive relationships between your brand and its customers. Guaranteed Removals creates content that you own while homing in on quality and using high-authority publishers. It monitors your online presence and insights to ensure continued quality of service. It even offers a scholarship program to help students access education in criminology, law, and computer science fields to help create more ethical businesses and boost understanding of reputation management. Similarly, NetReputation’s process begins with reputation analysis and focuses on developing business reputation through transparent methods that help your business in a sustainable, long-term way. The team keeps you updated and works with your marketing team to create value-driven content that gets your business seen. Customized Solutions: TieEvery business is different, which means reputation management shouldn’t be one size fits all. With customizable solutions, an ORM company can serve your business better, work more quickly and thoroughly, and boost your reputation more effectively. Both companies customize solutions and pricing according to customer needs. Neither company publishes its prices online, but they do offer a free quote or consultation. During the consultation, they interview you about your business reputation management needs, including any negative content you need removed and how you’d like to proceed with positive reputation management. NetReputation sticks to a five-step process, but beyond that, their experts work with you to implement each step in a way that works for your business. Guaranteed Removals doesn’t detail its process in as much detail, but it does say that its team interviews you to understand your business needs, and that they will design a personalized positive reputation management strategy to improve your reputation. Content Removal: Guaranteed RemovalsWhen negative content about you or your business shows up in search results, it can deter potential customers and decrease sales. Plus, it lowers consumer trust in your business. Both Guaranteed Removals and NetReputation remove many types of negative content, including:
Guaranteed Removals has a more thorough approach to content removal. While NetReputation says it buries any content the team can’t remove, Guaranteed Removals claims to remove content that other companies can’t. Guaranteed Removals works with legal resources and experts that give it a leg up on the competition. As a result, it eliminates content permanently, rather than pushing it down in search results, and user reviews confirm its success. Review Management: Guaranteed RemovalsEven after ORM companies remove negative reviews, more can appear. With a review management campaign, you can continue to moderate negative reviews and manage them so that potential customers will see the positive ones first. Guaranteed Removals offers a review board management service that provides expert customer service for our business. Its experts join your marketing team to target negative reviews and respond when necessary, whether on your business website or social media. Guaranteed Removals finds your reviews on all industry review sites and tracks multiple business locations to ensure that each one has a consistently positive reputation. The team also offers insights into your business’s competition and adjusts the review management strategy as necessary to improve star ratings. NetReputation has a similar approach, removing negative and fake reviews, as well as monitoring, generating, removing, and responding to reviews. It updates you every time its specialists remove a negative review on over 50 business directories, creating consistency across these directories. Overall, Guaranteed Removals offers more value with tracking multiple business locations and competition insights. Reputation Monitoring: NetReputationEven after removing negative content, you need to maintain your reputation over time. Therefore, you want a reputation management company that offers reputation monitoring to keep yours in good standing. Guaranteed Removals offers a thorough Positive Reputation Management service that:
It offers keyword management services separately or as part of a full online reputation management package. All the content its team creates for this campaign belongs to you, even after they’re finished working with you. They also have broad expertise in different industries. NetReputation digs a little deeper when it comes to online reputation monitoring. Its specialists tailor reputation monitoring to industry-specific sites, so your business gets the right kind of attention from people who know what it’s all about. While it provides many of the same services as Guaranteed Removals, it also targets online mentions and social media comments. With its reputation monitoring tools, it detects content about your business in real time, putting NetReputation ahead of Guaranteed Removals and other competitors. Search Engine Optimization: NetReputationSEO makes all the difference in getting eyes on your business, for better or worse. ORM companies work to shift that attention for the better by removing negative content and boosting the positive. Both Guaranteed Removals and NetReputation offer SEO services. Guaranteed Removals includes it as part of a Positive Reputation Management package. It provides insights, and its SEO experts design your campaign using best practices for websites, blogs, social media, and more for website, offline, and local SEO. NetReputation’s SEO specialists start with an SEO audit to find the weak points in your online presence, including detailed keyword research and competition analysis. They create a strategy for on-page and offsite SEO, as well as provide technical SEO recommendations and code optimization. They also offer mobile and ecommerce SEO, along with local and international optimization. Overall, NetReputation goes into much more detail with their SEO and offers more comprehensive services to get your business recognized in as many places as possible. Branding: NetReputationThe right branding can boost your sales and improve your reputation, so you want an ORM company that knows the best strategies for brand recognition. With proactive branding, you have more support for a positive reputation and a greater defense against negative content. NetReputation has services to position your brand and show your audience what sets it apart. They identify your target market and develop strategies to reach your ideal customers. The NetReputation team creates a corporate identity for your business and uses brand interaction strategies to repair your reputation. Their strategy is designed to expand your reach and includes social media management, so you can build a strong online following for your brand. Guaranteed Removals doesn’t offer specific branding services, though it does have social media management. The team works more to promote your brand and join your marketing team to boost what’s already there. That said, if you already know what you want for your brand, Guaranteed Removals has excellent resources to help you promote it with its Positive Reputation Management package. Wikipedia Pages: NetReputationWikipedia is one of the most visited sites for finding information with nearly 6 billion visits per month. That means people find information on your business there, too. If anyone uses it to harm your business reputation, it can have a profound negative impact. Having a reliable, accurate Wikipedia page can show consumers you have a legitimate business and increase trust with your audience. NetReputation offers specific Wikipedia page creation and editing services. Its Wikipedia experts polish your business page by:
Its specialists research your references to keep everything updated and accurate and review the article before publishing it. Once they’ve created or cleaned up your Wikipedia page, they continue monitoring it to ensure that it helps your business reputation and maintains credibility. Guaranteed Removals offers many page monitoring solutions, but it doesn’t have a Wikipedia-specific solution. Its experts focus more on removing the negative content and creating content for your website and social media. Beyond that, they don’t do a lot of other content creation, making NetReputation the winner here. Final VerdictAlthough Guaranteed Removals and NetReputation are both great online reputation management companies with plenty of experience, NetReputation has more to offer. It shares the content removal and creation process on its website and provides more services, both as packages and individual services, compared to Guaranteed Removals. While it has narrower specialty industries, that can work to your advantage if your business is in one of them. Learn more about how NetReputation can restore your business’s reputation. via Quick Sprout https://www.quicksprout.com/guaranteed-removals-vs-netreputation/ NetReputation is one of the most popular and reliable online reputation management companies on the market. They stand out from other companies in this space due to their wide range of service offerings, industry-specific expertise, and ultra-responsive customer support. Whether you’re an individual or a business that needs help with brand reputation management, reputation monitoring, branding, crisis management, PR, and more, NetReputation has you covered. This in-depth review contains everything you need to know about NetReputation and how its services stack up against other agencies in this space. NetReputation Pros and ConsPros
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How NetReputation Compares to Top Online Reputation Management CompaniesNetReputation is definitely among the top players in the reputation management industry. They’re neck-and-neck with WebiMax as our top two recommendations of the best online reputation management companies. NetReputation’s services support a wide range of business types and industries, but you can potentially look elsewhere if you have a use-case-specific need. For example, InternetReputation.com is a better option for anyone looking to improve or fix their personal online reputation as opposed to their business. If you’re strictly focusing on scaling your reviews and getting more reviews automatically, Podium would be a better option to consider. NetReputation Ethical Practices and MethodsIt’s typically in your best interest to avoid reputation management companies that use shady or unethical techniques to improve your online reputation. Those strategies could come back to haunt you if you’re not careful and ultimately do more harm than good. For example, some companies might coerce reviews with a certain sentiment or threaten users who left negative reviews—that’s not what you want. Fortunately, NetReputation doesn’t use these types of methods as they’re building, monitoring, managing, and repairing your online brand presence. Instead, they implement an ethical five-step reputation management process that aligns with your specific business goals. This process is more about creating positive content and controlling how your brand is perceived online, as opposed to attacking others or using shady practices to deceive search engines. Following this approach is much better for your company’s long-term brand image. NetReputation Maximum TransparencyFully understanding what your online reputation management company is delivering is crucial. Some companies are vague and just say they’ll “handle it.” But that’s not always comforting and can sometimes feel like you’re being duped. Fortunately, NetReputation has an excellent track record here. It all starts with a free reputation analysis. This phase uses an online diagnostic tool that groups different search phrases into categories that NetReputation analyzes and scores. They use this information as a baseline, and then they’ll show you how those numbers change as they implement certain strategies. These metrics help hold NetReputation accountable for delivering on its promises. If they fall short, you’ll be able to tell based on those numbers. They also break down everything that goes into your reputation, so you can see exactly what they’re working on and what they’re prioritizing. It’s worth noting that there are a handful of online reviews from unhappy customers saying that NetReputation did not deliver on what it promised. But these make up less than 1% of their total reviews, so I think it’s safe to say that those were anomalies. NetReputation Channel-Specific SolutionsChannel-specific strategies are crucial for businesses that need to narrow their focus. For example, if 90% of your existing customer reviews are on Yelp, then working with an online reputation management company offering Yelp-specific solutions will definitely be in your best interest. NetReputation does offer several channel-specific solutions. They have reputation management options for socials like Facebook, Twitter, YouTube, Instagram, and Pinterest. They also offer solutions for SEO and Google. NetReputation stands out in this category with its Wikipedia page solutions. This is not a common service offered by other reputation management companies, and it’s great for both individuals and businesses with Wikipedia pages. Overall, NetReputation’s channel-specific solutions are solid compared to the other top players in this space. We do recommend BirdEye if you’re focusing strictly on getting more reviews on channels like Google and Facebook. Go Fish Digital is our top recommendation for improving Yelp reviews. But NetReputation definitely hits the mark in this category, regardless of the channels you’re prioritizing. NetReputation Industry-Specific ExpertiseAlways look for an online reputation management firm that has experience working with other businesses in your industry. Small businesses shouldn’t be consulting with agencies that only work with B2B enterprises. NetReputation specializes in the following industry-specific solutions:
So if you fall into any of those categories, NetReputation should definitely be on your radar. For small businesses, WebiMax is an excellent option to consider. Reputation.com is another great option that serves dozens of different industries. You can always inquire about industry-specific results during your consultation with NetReputation, or any other reputation management company. They should be able to provide you with similar case studies or success stories for brands like yours. NetReputation Content RemovalNetReputation content removal services are popular for businesses trying to improve a bad reputation. The removal specialists at NetReputation can help remove blogs, videos, news articles, reviews, and social media content from the web. The exact methods used depend on the source, type of content, and how long it’s been online. Some of those methods include:
NetReputation really stands behind this service, offering a 100% money-back guarantee. Whether you’re a business or an individual that wants content removed from the web, NetReputation is an excellent choice. If removing the content isn’t possible, NetReputation also uses techniques to suppress that information, making it difficult to find in search results. For those of you strictly looking for content removal solutions, without any other online reputation management needs, the Reputation Defense Network is our top recommendation. NetReputation Reputation MonitoringBrand reputation monitoring services help businesses quickly identify problems before they get out of hand. NetReputation tracks all brand mentions across platforms like Facebook, Twitter, Reddit, Instagram, YouTube, forums, blog sites, news outlets, web results, and more. They’re constantly adding new social listening sources to ensure you’re getting all of the information you need—including both real-time alerts and historical information. Compared to other similar services out there, NetReputation’s monitoring package is very good. Their software crawls over 13 billion sources per day, providing you with an in-depth analysis of potential reputation threats. They also use sentiment analysis tools to provide you with a more holistic picture of your brand’s digital presence. In addition to monitoring and reporting, NetReputation’s experts will also provide you with actionable insights and strategies based on the results. NetReputation Review ManagementNetReputation has removed more than 100,000 false, negative, and harmful reviews from the web. They offer review management services for Yelp, Facebook, Google, Trustpilot, TripAdvisor, and other popular review platforms. The great part about this service is that they take a multi-pronged approach to review management. This includes:
So whether you’re trying to get more reviews, remove bad reviews, or respond quickly to new reviews, NetReputation has you covered. Overall, the review management services here are top-notch. If I had to pick another online reputation management company that rivals NetReputation for this, it would be WebiMax. WebiMax clients have an online dashboard that shows all of their reviews in a single place, and they can respond directly from the dashboard as well. But you can’t go wrong with NetReputation if you need help with review management. NetReputation BrandingNetReputation’s branding services are a bit different from similar services on the web. As an online reputation management firm, these branding solutions focus more on review management, business profile development, Wikipedia page creation, and things of that nature. This is not the best option out there if you’re looking to build a brand from scratch and need assistance with logos, color schemes, website design, and more traditional branding services. If your company is looking to rebrand itself after a reputation attack, bad press, or similar situation, then Gadook is a better option to consider. While NetReputation has tons of excellent services, the branding solutions are a bit lackluster compared to other options on the web. They’re essentially taking other online reputation management services and packing them into a “branding” service. But it’s not a traditional branding solution. NetReputation Public RelationsNetReputation offers all of the time-tested PR practices that you would expect. This includes media outreach, pitches, and press releases. But they also provide a more modern approach through efforts like social media outreach, expanded media coverage, and competitive research. These services are great for product launching, app launches, social media influencer campaigns, and thought leadership promotion. But similar to other NetReputation services, the PR solution has an online reputation management approach. That’s not necessarily a bad thing, but it’s probably not exactly what a business or an individual is looking for if they’re strictly seeking a PR service. NetReputation SEOMany online reputation management companies offer SEO services. NetReputation offers both traditional SEO services and local SEO services for businesses of all sizes. These are great if you’re looking to create content that suppresses negative search results or potentially move those altogether. But if your business is only looking for an SEO agency, there are better options on the market. That’s not a knock against NetReputation by any stretch. SEO is challenging, and even agencies that specialize in SEO struggle with certain aspects of it. In my experience, you’re better off leaving search optimization to the SEO pros. Agencies that dabble in SEO alongside a wide range of other services don’t tend to deliver the best results. If you prefer to use an SEO company that also offers online reputation management solutions, SEO Image is a viable alternative. NetReputation Social Media ManagementSocial media and online reputation management go hand-in-hand. For those of you who don’t have an active social media presence or need help with your social media strategy, NetReputation has you covered. This service offers:
Plans include Facebook and Instagram, with an extra $150 per month per network. Depending on the volume you’re looking for, NetReputation offers plans with 12, 20, and 40 posts per month. This is the perfect solution for any business that simply wants to outsource social media management. NetReputation Crisis ManagementThis service is a bit unique as well. NetReputation assists with crisis management planning, ensuring that your business knows what to do if something bad happens or your reputation is attacked. They offer steps to identify potential threats and ways to streamline recovery efforts. Examples of events that are covered under this umbrella include data breaches, industrial accidents, and workplace violence incidents. The one downside of this service is that it’s a bit more proactive than reactive. So if your business is currently in the middle of a crisis, I’m not sure that NetReputation will actually be able to help. Think of this more like an insurance policy or alarm system as opposed to a 911 resource when there’s an emergency. NetReputation Wikipedia Page SolutionsThe Wikipedia business page solutions from NetReputation are truly unique. We’ve researched and reviewed dozens of different online reputation management companies, and this isn’t something that you’ll see from most of them. This service helps with everything from Wikipedia page creation to monitoring, editing, and repair. It covers:
Not every business or brand needs to have a Wikipedia page. But for those of you who do, NetReputation can really clean it up on your behalf—especially if you’re not happy with the current information on there. Overall, NetReputation is one of the best online reputation management companies on the web. Some of their best services include content removal, review management, Wikipedia page solutions, and public relations. Whether you need to repair a bad online reputation or just take control over your existing one, NetReputation is an excellent choice to consider. via Quick Sprout https://www.quicksprout.com/netreputation-review/ Your business’s reputation makes all the difference when it comes to making sales and growing your business. Too much negative content about your business may mean you need an online reputation management (ORM) company to show customers the best in your brand. Guaranteed Removals removes any online content that may harm your business. This company has spent 12 years offering reputation management services to companies struggling with negative reviews, articles, and other content. See how Guaranteed Removals can eliminate negative content and restore your business’s reputation. Guaranteed Removals Pros and ConsPros
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How Guaranteed Removals Compares to Top Online Reputation Management CompaniesGuaranteed Removals boasts an A+ BBB rating and offers comprehensive service for reputation management and negative content removal. It guarantees content removal, whether you need the team to remove a Google review or take a photo down from a stock website. Its expert team removes difficult content where other ORM companies can’t. Plus, their experience with analytics and search engine optimization makes them stand out from the competition. Compared to WebiMax, Guaranteed Removals has many of the same services, and both offer customized solutions for each company. WebiMax has more specific information available online, like goal timelines, whereas Guaranteed Removals only says it will remove content within 90 days. Like WebiMax, Guaranteed Removals only makes you pay once the team has completed the services you hired them for. WebiMax works best for small businesses, whereas Guaranteed Removals can help larger companies. Guaranteed Removals also uses legal experts to remove content that stumps other reputation management companies. It focuses on removing the content rather than pushing it down in search results. See how Guaranteed Removals compares to the best online reputation management companies here. Guaranteed Removals Reputation AnalysisBefore a reputation management company can begin its campaign for your business, it should do a reputation analysis. The analysis looks at various factors that may impact your company’s success, including:
Knowing which factors affect your business most helps reputation management professionals target the right content and remove it to boost your reputation. Guaranteed Removals starts by looking at your company’s online presence and works to understand your goals. It identifies the content that you need removed and ensures that they have all the right information to expedite the process. Its removal strategists then determine the best approach to removing any negative content. Guaranteed Removals Search Engine OptimizationAs one of the most important factors when it comes to ranking with search engines, SEO can harm your business as much as it helps. If a negative article about your company ranks on Google’s first page, potential customers may read the article and choose your competitor without even looking at your website. Guaranteed Removals designs a removal campaign using strategic SEO, outreach, and legal expertise to create the most effective content removal campaign. Its experts also perform a SERP analysis to determine what needs improvement and where. If you want more than negative content removal, Guaranteed Removals can create positive content by getting your business cited in news articles, creating backlinks to your business in blog posts, and using other SEO techniques to boost your company online. The company works with you to turn your business’s reputation around and increase the benefits you receive from their reputation management campaign. Guaranteed Removals PricingGuaranteed Removals doesn’t show pricing on its website. Instead, it offers a free quote customized to each customer’s needs. Online reviews indicate that the cost typically falls between $3,000 and $15,000, depending on the complexity and extent of the services provided. Guaranteed Removals doesn’t make you pay until the team has completed these services. If you end the contract before they finish their work, you’ll only pay for what they completed up to that point. With this price model, customers face minimal risk, as Guaranteed Removals doesn’t ask for any payment upfront. However, note that services may cost more if the content removal proves more challenging. This practice is standard for most ORM companies. WebiMax and other competitors have similar policies, and few of them show specific pricing on their websites. Because that makes it difficult to compare costs between companies, you may need to get a quote from various ORM companies to find the best deal for your business. Most companies, Guaranteed Removals included, offer a free quote. Guaranteed Removals Customer SupportGuaranteed Removals is known for its excellent customer service. When you’re dealing with reputation management and negative content removal, having diligent, friendly representatives can make a difficult process more manageable. The Guaranteed Removals team is professional and efficient when answering questions. They give you regular updates on their progress and work closely with their clients to understand specific issues and resolve them quickly. You can reach Guaranteed Removals customer support Monday through Friday from 8:00am to 6:00pm at 866-689-2261. If you have questions outside business hours, you can email them at [email protected] or use the contact form on their website. Guaranteed Removals Content RemovalEven if you’ve been told your negative content can’t be removed, Guaranteed Removals claims to be able to do it. Instead of trying to bump the content down in search results, its experts eliminate it, so potential customers can’t find it. The company guarantees the removal of many different content types, including false accusations, negative videos, and forum posts. It also offers lifetime removal assurance, so you don’t have to worry about the same content cropping up later without being able to get it taken down. Like top competitors WebiMax and NetReputation, Guaranteed Removals offers a positive content report to show you the impact of negative content removal on your business. It also offers a range of services to boost your company’s reputation after finishing the campaign, including:
When removing negative content on its own isn’t enough, Guaranteed Removals’ content removal and reputation management services go the extra mile to increase sales. Guaranteed Removals Google Search ResultsYou want your business to rank on Google’s first page, but not if it ranks with negative results. When you need negative search results removed, Guaranteed Removals finds them and takes them down so that the first page displays your business, positive reviews, and web pages that help you gain customers. The team then uses their SEO expertise to boost your search engine ranking so that people find your business more easily. With this particular service, they focus on improving Google search results so that customers can’t find:
Google’s search algorithm factors brand reputation and authority into its rankings, too. By improving your business’s trustworthiness and content value, you can rank higher and put your business in a better position to serve its customers. Guaranteed Removals Personal Information RemovalWhen you run a business online, you risk having personal details about yourself available as well. Some of this information can impact your company’s reputation, even if it has nothing to do with your business itself. Guaranteed Removals works to remove personal information that may harm you or your business, including your name, home address, and more. With its complementary privacy monitoring, it can continue to detect further privacy threats and remove them before they cause problems for you and your business. Guaranteed Removals News ArticlesSearch engines boost news articles, even if they don’t necessarily have accurate information. With the potential for misinformation comes the possibility of harming your business’s reputation. Guaranteed Removals permanently takes down any articles that harm your business’s reputation. It can remove negative articles from various sources, including major news platforms such as:
Beyond simply removing the articles, Guaranteed Removals creates a strategy with alternative solutions that rank higher than negative articles as they work to remove them. Value-driven content creation reduces the risk of further negative content surfacing and keeps positive content at the top of search results. Guaranteed Removals Online Reviews and PhotosJust as positive reviews bring in customers, negative reviews drive them away. Positive reviews increase revenue, and most consumers not only research businesses before buying from them but trust online reviews to provide accurate accounts of products and services. Negative reviews can cause significant damage to your reputation, as well as cost you customers and money. Guaranteed Removals finds and removes customer reviews on various platforms, including:
Along with reviews, negative images can give customers the wrong impression about you and your company. Guaranteed Removals works to eliminate them from various image platforms, including Pinterest, Shutterstock, and Flickr. The team also forms a strategy to boost positive images at the same time so that more people see your business favorably. Guaranteed Removals DefamationMany people hire lawyers to control online defamation. However, Guaranteed Removals typically costs less and fully removes the harmful content so you can begin rebuilding your company’s reputation. Its experts remove defamation from social media, google, and defamation sites so that you can feel secure in knowing that no one can use your personal information against your business. Then, with their positive reputation management services, they’ll help you improve your online image. Guaranteed Removals Criminal RecordsWhen past criminal records follow you into your present, it can deter consumers from your business. Guaranteed Removals finds mugshots, court records, and criminal records online and deletes them, so they no longer appear in search engines. Their specialists also remove them from legal sites such as:
Guaranteed Removals prevents these records from being found by potential customers so that past crimes don’t ruin your business’s success. Guaranteed Removals Positive Reputation ManagementGuaranteed Removals goes beyond removing negative content. Positive Reputation Management creates content that outranks and provides an authoritative voice for your business. By creating relevant content, the team improves your search engine ranking, drives sales, and increases visibility, as well as repairs your reputation. With Positive Reputation Management from Guaranteed Removals, you get:
Once Guaranteed Removals creates content for your business, you own it, even after its specialists finish working on your campaign. All materials are customized to your needs while you retain the long-term benefit of optimized content. Guaranteed Removals also offers its Keyword Monitoring Service, which allows you to see reputation reports, SEO insights, and search result monitoring for your company. Guaranteed Removals Review Board ManagementGuaranteed Removals removes negative reviews from the internet, but it can also help manage review boards and provide an expert customer service solution for your business. With this service, its marketing experts become part of your marketing team by finding negative reviews, responding to reviews on social media and professional websites, and providing information about how you compare to the competition. Their strategic marketing works to raise your star ratings, which in turn, increases sales and interest in your business. With their help, you can prevent negative reviews from tarnishing your business’s reputation by resolving issues quickly. When customers feel that you’re attentive to their problems, it builds trust and improves relationships with customers, creating more success for your company. SummaryFor over 12 years, Guaranteed Removals has offered businesses a way to protect their reputation with customizable reputation management. Guaranteed Removals successfully deletes any negative content about your company while working to boost its positive reviews, articles, and more. With additional services like Positive Reputation Management, Guaranteed Removals makes for an excellent option when it comes to improving your marketing and reputation. Small businesses may find more success with WebiMax, as its services are tailored more specifically to their needs. However, Guaranteed Removals’ extensive experience and resources work well for larger companies that can afford more advanced services. No matter what you need removed, Guaranteed Removals takes all the necessary steps to get it done so that you can continue growing your business and gaining your customers’ trust. via Quick Sprout https://www.quicksprout.com/guaranteed-removals-review/ Want to just get started? Click here to sign up for WebiMax and start removing personal information from Google today. I’m sure you’ve heard it all before—once on the internet, always on the internet. But this saying doesn’t have to be true. The internet can be a daunting place, and although information is timeless, it can also spread like wildfire. Sometimes personal information can make its way onto the web without your consent or by complete accident—and let’s be real here, there are many reasons why people want information removed from the depths of Google. If this is the case for you, here are five steps to help you remove personal information from Google for good. The Top Online Reputation Management Companies to Remove Personal Information From GoogleIf you need help with removing personal information from Google and want to learn how to do this effectively and on a friendly budget, here are the best options:
You can read our full reviews of each online reputation management company here. 5 Steps To Remove Personal Information From GoogleRemoving personal information from Google won’t always involve deleting content from the pages you own. Here are five crucial steps to help you remove this information as efficiently as possible:
The Easy Parts of Removing Personal Information From GoogleContrary to popular belief, removing many forms of personal information from Google is possible and easy. Whether you want to avoid identity theft, get rid of problematic blog posts, or shut down misinformation, an online reputation management company can help you do just that. WebiMax is a leading digital marketing agency specializing in reputation management for small businesses. After a free reputation analysis, you will receive a report that lists all the negative online content about you or your company. WebiMax gives you the option to either delete this content altogether or suppress the harmful search results instead, as Google is sensitive to certain types of content, such as anything involving the law. Another easy part of this process is removing your own content from Google. If there is any information you’ve put on the internet yourself, it is quick and easy to remove if you still have access. The Difficult Parts of Removing Personal Information From GoogleWhen it comes to removing personal information from Google, the potential difficulty depends on what kind of information you want removed and from what pages. If you want to remove content from another person’s page, getting in contact with that person can often be time-consuming, and there’s no guarantee that you will hear back from them—or that they’ll be open to removing the content if you do. It can also be challenging to remove content for legal reasons because there are different processes and regulations you have to abide by to have content removed from Google. Step 1: Start With a Quick Google SearchBefore attempting to remove any personal information from Google, you will need to know what’s out there first. The easiest way to do this is to start with a quick Google search of either your name or business name. Turn On Incognito ModeBefore you begin searching, you should put your browser in incognito mode to prevent some tracking and auto-filling from your previous internet usage. Here are quick shortcuts for going incognito mode on both Mac and Windows.
Alternatively, you can open Google Chrome on Mac or Windows and click the three vertical dots in the top right-hand corner of the screen and click New Incognito Window instead. Search Google and Google ImagesOnce you look through Google’s search results, don’t forget to look at Google Images as well. Google Images can store different information and data and can often help you find more content you wish to remove in an easier way than looking through pages of links. Depending on what you want to remove, it’s best to look through at least the first three pages of Google search results and images to understand how much content there is. Step 2: Delete Information From Web Pages You ControlFirstly, you can remove personal information from Google by removing it from all the web pages you have control over. Here are three of the most common web page categories and how to go about removing information from these pages: Social MediaSocial media accounts are one of the easiest ways for information to spread online, making it difficult to remove every little aspect of data—especially if the information you want to remove has gone viral. If you are active on platforms like Facebook, Instagram, Twitter, Pinterest, or Snapchat, it’s better to deactivate these accounts entirely, depending on how much you want to remove. It can be time-consuming to remove every Facebook status or picture on your Instagram feed, although it is doable. On the other hand, if deactivation isn’t on the table for you, you can always make your social media accounts private and remove any sensitive information instead. For example, on Facebook, you can adjust your privacy settings to prevent Google from linking to your profile, here’s how:
Website DomainsIf you own a professional website, this counts as a website domain and is a separate entity with its own data and information. If you operate a website, the easiest way to remove any personal information is to log in and delete the content you want to. If you don’t have access to the backend of your website anymore, you can contact your domain admin for access. If you ask an admin to grant you access, you may need to provide personal information to prove your identity. BlogsWhether you operate a blog on WordPress, HubSpot, Blogger, Weebly, Wix, or another blog site—you will be able to log in and remove any information you own. Again, if you don’t have access to these, you can always contact admin support for help. If you operate a blog with more than one person, it’s imperative to let all parties know what information you will be removing. Getting consent from all parties to remove content ensures that no one will reupload this content again. Step 3: Contact Webmasters From Sites You Don’t ControlBecause Google gathers information, content, and data from across the internet, there will be times when the information you wish to remove will be behind a web page you don’t own. In these situations, contact the webmaster and ask them to remove the information. Contacting the site owner is the only viable way to remove this content. Even if Google deletes the site or image from its search results, it’s still visible through a URL, social media sharing, or other search engines like Bing or Yahoo. There are three ways to contact the webmaster to remove content: Find the “Contact Us” LinkMost websites will have a ‘contact us’ link somewhere on the homepage. Alternatively, there will be an email address you can contact. It doesn’t matter which way you contact them, but finding this information on their website is an easy way to reach out first. Find Contact Information Using WhoisIf the webmaster you are trying to get in contact with doesn’t have any contact information on their website, you can opt to search within the Whois database. Every domain name has a Whois listing, and without domain privacy or Whois privacy protection, this listing information is available to the public and includes the owner’s name, email address, and phone number. Here’s how to find contact information using Whois and Google search:
Alternatively, you can search for the domain name on the Whois website via its Domain Lookup feature. Contact the Sites Hosting CompanyIf all else fails and you can’t retrieve the contact information from either Whois or the owner’s homepage, you can always attempt to contact the site hosting company. Whois also provides the hosting information, but contacting them should be a last resort. Contacting the site hosting company may be time-consuming and involve additional information. Step 4: Contact GoogleThe good news is that if you still can’t get in contact with the webmaster or are locked out of your website, you can contact Google, and it will remove personal information for you. However, there are specific types of content that Google will remove, and you will have to prove that the information creates a significant risk for identity theft, financial fraud, or other harm. Here is what to expect when contacting Google for content removal: Types of Removals AvailableFirst, you will need to know the types of removals that are available. Here is a list of the current types of content that Google will remove from its search results:
Each category requires slightly different information for you to submit a removal request. However, the most common requirements you will need are your name, the URLs, websites, or imagery associated with the content. Outdated ContentOn the other hand, you can also request that Google remove outdated content that was shared or published on other websites you don’t have access to. You can do so by using its free Outdated Content Tool. However, this is strictly for outdated info. You shouldn’t use this tool if:
Removing Content For Legal ReasonsLegal disputes happen, and if you wish to remove information for legal purposes, you can also do this by requesting a removal through Google. Legal requests are more sensitive than other requests, so it’s crucial that you make sure you have the right information. You can request the removal of content that includes malware, phishing, intellectual property use, defamation, court order, or abusive/explicit material. Step 5: Delete Information From Collection SitesFinally, you should seek out data collection sites and request that they remove any information you don’t currently want available online. But be warned: this process is highly tedious, and sometimes it isn’t always possible to remove every piece of data that exists online. Google Data Collection SitesTo make it easier for yourself, you can find these data collection companies by Googling them and manually asking them to remove your data from their listings. Opt-OutThis process will usually require you to find each data collection service online, scroll to the bottom of their website, and find the ‘opt-out’ form. From there, you can choose which segments you want to opt out from, such as mailing addresses, phone numbers, and email addresses. However, these forms usually take between one to two weeks to process after submission, so it’s not only time-consuming but lengthy as well. via Quick Sprout https://www.quicksprout.com/how-to-remove-personal-information-from-google/ Want to just get started? Click here to sign up for WebiMax and start responding to customer complaints today. Running a successful business with a large customer base is fantastic. But it isn’t always sunshine and rainbows, no matter the size, nature, or success of your business. It’s commonplace for customers to leave feedback throughout your entire business journey, and not all of that feedback will be positive. The good news is that it doesn’t always have to be difficult to respond to these complaints. Whether you view customer complaints in a negative or positive light, feedback will help you grow your business. Here are some ways to respond to customer complaints without damaging your reputation any further. The Top Online Reputation Management Companies to Respond to Customer ComplaintsIf you need help with managing your business reputation and want to learn how to respond to customer complaints effectively, here are the best options:
You can read our full reviews of each online reputation management company here. 7 Steps to Respond to Customer ComplaintsResponding to customer complaints doesn’t just mean apologizing and logging off for the day. Here are seven crucial steps to help you respond without further damaging your reputation:
The Easy Parts of Responding to Customer ComplaintsYou may already be aware that receiving customer complaints is one of the easiest parts of running a business due to advances in technology, as many people use customer service portals. But what most people don’t realize is how easy it is to protect your reputation online. Protecting and improving your online reputation has never been easier with online reputation management companies. WebiMax is a leading digital marketing agency that specializes in reputation management for small businesses. The best part about WebiMax is that it is customizable to your needs, and its system evolves with Google’s everchanging algorithm. Working under a non-disclosure agreement, WebiMax ensures that all crisis management and positive branding are discreet. Whether you need help to improve your positive branding or an expert to monitor and manage your brand 24/7, WebiMax can do all the hard work for you as you continue to improve your business strategy and receive fewer complaints. The Difficult Parts of Responding to Customer ComplaintsWhen you first receive a customer complaint, the most difficult aspect is not knowing what to say or how to articulate yourself well enough. Miscommunication is common via text and email, so it’s important to take a brief moment to process the complaint before responding. Miscommunication certainly goes both ways, and sometimes customers can come across as more aggressive than they were intending to be. However, responding effectively doesn’t have to be difficult, especially after following the below steps. Step 1: Listen to the Customer’s ComplaintBefore you even begin to form a response in your head, type it out, or reach for your phone, you need to listen to the customer’s complaint and understand it to the best of your ability. Taking a moment to process the complaint by truly understanding your customer will help you get to the root of the problem quickly and allow you to handle the complaint appropriately. After processing the complaint, you need to determine what the customer is trying to tell you. To do this efficiently, you should do two things:
Identifying why your customer is complaining will help you get to the root of the problem while putting yourself in your customer’s shoes helps create an empathetic environment before responding. Step 2: Identify the Type of Customer You Are Dealing WithForm an appropriate response to your customer’s complaint by identifying the type of customer you are dealing with. Generally, there are three different types of customers, and all three will need you to approach the situation differently. Is the Customer Aggressive?Usually, aggressive customers aren’t afraid to tell you when they are upset, even if the complaint seems minor to you. In these situations, you should respond with firm politeness and avoid mirroring their aggressiveness. Is the Customer Complaining Frequently?Customers who make complaints frequently tend to be frustrating to deal with. However, it’s essential that you stay patient and react calmly. It can also be a good idea to follow up with these customers and make sure everything is running smoothly on their end. Following up not only shows the customer that you are proactive and care about fixing the issue, but it also prevents the customer from complaining again in the future about the same issue. Is the Customer Loyal?A loyal customer has either been using your services for a long period or is paying for premium support. These customers should be a priority to respond to and resolve any conflict with. Aim to offer a solution quickly and make sure the customer knows you are being proactive about the situation. It’s always a good idea to create a VIP or premium support folder, making it easier to respond to and identify their specific complaints. Step 3: Respond QuicklyWhether your customer is loyal or not, it’s imperative to promptly respond to all complaints to avoid losing customers or encouraging a bad online reputation. Address Every Customer ComplaintEven if you can’t resolve an issue swiftly, you should still always address every customer in a caring way. If it turns out that you can’t solve an issue within the hour, let your customer know this and give them a rough timeframe on when you will be able to solve the issue. Failing to address your customer’s complaints might lead them to believe that you don’t care enough about the issue, which, in most cases, certainly worsens the situation. Consider An Automatic ResponseYou should never sound robotic in your response to customers. However, if you are busy with the day-to-day, you should consider setting up an automatic response message to let your customers know that you will get back to them in a certain amount of time. Step 4: Apologize and Thank the CustomerWhen the time comes to respond to your customer’s complaint, you should offer an apology and thank the customer for letting you know their feedback. Express EmpathyAfter apologizing and thanking the customer, try your best to express empathy by explaining your understanding of the situation. If possible, try to recognize what the customer may have lost from experiencing the issue and let them know that you understand this and that it was unacceptable to have happened in the first place. Avoid Deflecting Blame or Being Passive AggressiveThe most difficult part of dealing with complaints is responding to the customers when you aren’t sure what to say. Because texting comes with a lot of miscommunication and tone issues, it’s imperative that you try your best to avoid deflecting blame or being passive-aggressive in your response. You don’t have to agree with every single customer, but what you should do is empathize with someone who is sharing their disappointing experience. Avoid responses like “I’m sorry you feel that way,” and instead try, “I’m sorry that you have experienced this issue with us. How can we make this better for you?” When it comes to apologizing to the customer, it’s always best to ask them what they need from you—especially if they haven’t already stated this in their complaint. Step 5: Present a SolutionPresenting an appropriate solution to the customer is an essential step when responding to a complaint. It allows you to show the customer you are serious about preventing the issue from ever recurring. Let the Customer Know You Have Identified the IssueFirst and foremost, you can only present a solution to an issue you have identified and understood, so you should lead with this in your response. Explain How You Will Prevent the Issue From RecurringSometimes this is not always possible, especially with technical issues, as technology can be unpredictable. However, if it is possible, it’s always a good idea to explain how you will prevent this issue from recurring in the future. For example, if an issue arises due to slow customer support, you could say: “We are sorry for the inconvenience this has caused. We are working on hiring a dedicated customer support team to prevent this from happening again.” Verify That the Problem Has Been SolvedAfter presenting a solution, verify that the solution has worked for the customer. The last thing you want is recurring complaints, and the best way to avoid this is to verify. If you can’t verify within the hour, it’s best to follow up with the customer. If you are dealing with a customer through a customer service portal, you should consider monitoring any satisfaction ratings you receive afterward. Usually, a negative satisfaction rating means that the customer was unhappy with the service, so following up is best in this situation too, as it makes sure you don’t need to address any additional issues. Step 6: Log the ComplaintIt’s not worth logging every complaint you receive, especially if it’s a one-off. But if you receive multiple complaints from different customers about the same issue, logging these will help you resolve issues faster and sometimes prevent them from happening altogether. Track TrendsLogging the same complaints allows you to track trends and figure out what you should be doing differently to prevent the issue from recurring. Log the complaint, monitor how often you receive similar ones, and reach out to each customer after resolving them is the easiest way to track trends within your business strategy. Manage High-Volume Complaints with WebiMaxNot only does WebiMax help small businesses manage their reputation, but it also offers a free reputation analysis to get started. The reputation analysis takes an in-depth look into your online presence and forms a report on everything you need to know to turn your reputation around. You can manage high-volume complaints through WebiMax by investing in its content deletion feature or by simply getting a report on all the negative content that exists online and how long it will take to remove it. Step 7: Incorporate Changes Using Customer FeedbackAfter receiving and responding to customer complaints, it’s time to put your words into action. Not every single complaint requires you to change your business strategy, but that’s why you need to monitor your complaints in the first place. If you receive a high volume of complaints surrounding a similar issue, you need to change something. To figure out if you need to implement a new business strategy, you must listen to your customers, track trends, and draw connections between complaints. Whether you run a small business or not, you should have a team meeting to discuss any changes in strategy. It’s better to have more people to brainstorm with, especially if you aren’t sure how to incorporate the feedback. If you are an individual, we would still recommend meeting with a professional in reputation management, or simply investing in an online system like WebiMax, to help you understand what you need to do better. via Quick Sprout https://www.quicksprout.com/how-to-respond-to-customer-complaints/ |
Sean BrianWhile radishes deter certain insects naturally, they require similar growing conditions as carrots. Although the crops both have roots, radishes grow and germinate quicker, allowing carrots to continue growing in the soil space available when the radishes are harvested, Archives
April 2023
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